Level 1:  cs@prm360.com
Level 2: Customer Success Manager (Connect with your POC)
Level 3: Veerendra Singh, Head Customer Success
Email: veerendra.singh@prm360.com
Response Time: Maximum 60 minutes during business hours

Level 1:  support@prm360.com
Level 2: cs@prm360.com
Level 3: Customer Success Manager

When to escalate to CSM (Customer Success Manager): When your communication is not addressed by cs@prm360.com within 60 minutes.

When to escalate to HOD : When your communication is not addressed by CSM within 60 minutes or an issue re-occurs within 15 days.

Customer Center :+91-7877360360

Please note : Customer Center Lines and eMail will be addressed during working hours only, 09:00 hrs -19:00 hrs IST Mon-Fri.